![]() You may also want to close/disable any other software or firewalls that are running to eliminate any possible conflicts with the FTP program. There are many available and are easy to use. If you are using Internet Explorer as an FTP program and having issues, it is recommended to download a standalone FTP client. Verify the proper use of the given FTP program via its 'help' menu or contacting the software vendor's customer support Conflicting software, virus, adware, spyware, etc.Connectivity, including Firewall settings. ![]() If this process was successful, but your FTP program is still not working properly, the most common reason it does not work include: To close the connection, type quit and hit the Enter key.This should also result in the Transfer Complete response. To download a file, type get file.txt and hit the Enter key.This should result in a Transfer Complete response. To upload a file, type put file.txt and hit the Enter key.Make sure you are using the username listed in the account Details, and if necessary reset the password using the hosting manager. If this results in a Login failed response, then there is a username and password problem. This should result in a User OK/Logged in response. Login with your hosting account username and password.You will need to investigate any possible related issues, such as firewall settings, software problems or connectivity through your Internet Provider. If this does not happen, there is a connectivity issue. You should now see a prompt for your login or user name. If you are unsure of what your hosting account IP address is, you can find it listed under the Account Summary section of your Hosting Control Panel. At the command prompt type ftp your hosting IP address and hit Enter.This creates a file to test transferring data to your account. In MacOSX, type ls > file.txt and hit the Enter key. ![]()
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